A direct conversation with someone who's already been where you are.
One-on-one sessions built around your specific challenge, at a time that fits your calendar.
What it is and how the mentorship works
Pick your focus
Each session is built around one specific topic, so you walk away with clarity — not more questions.
Pick a time
See the open slots for that topic and grab whatever fits your week best.
Get to work
A focused hour with Sylvia, online — prepared ahead of time, centered on your situation, with clear next steps.
Hi, I'm Sylvia.
I’m proud to share everything I’ve picked up over 20+ years in technology, systems, and platforms — building and leading Customer Success operations across Brazil, the United States, and Europe.
My approach is grounded in practice: leading teams, driving retention and revenue expansion, and making the tough calls in genuinely complex environments. Those real-world experiences shaped the strategic, clear-eyed take on Customer Success that I share through CS Beyond Revenue.